Help

Contact and Support

Contact Us

You can contact us at isivisimusic@gmail.com for inqueries / bug reports / business requests / and feature requests.

If you have any questions please check our Q&A section first:

Installation Instructions

  • SLURP

    For Windows and Mac users you should download the installer and run that. The installer will place the plugins in the correct locations. If you're using the windows installer you can also specify where you want to install your plugins if you have custom VST locations.

    You can also download the zip file for your operating system, extract, and manually place the files in the specified VST directory, or in your DAW's custom plugin location.

    Default Plugin Locations

      Windows VST2
      • C:\Program Files\Common Files\VST2
      • C:\Program Files\VST Plugins
      • C:\Program Files\Steinberg\Plugins

      Windows VST3
      • C:\Program Files\Common Files\VST3

      Windows CLAP
      • C:\Program Files\Common Files\CLAP

      Linux VST2
      • ~/.vst

      Linux VST3
      • ~/.vst3/
      • /usr/lib/vst3/
      • /usr/local/lib/vst3/

      Linux CLAP
      • ~/.clap

Q&A


Do I own the software I purchased?

We believe that once you purchase something you should own it forever. Buying our software grants you unlimited access to the software and all software updates going forward. You can view your specific rights and limitations in our EULA.

Can I get a refund?

If you purchased through our Itch.io storefront you can request a refund through their support. Refunds are accepted if you feel the product was not as advertised or does not function on your system. You can learn more about Itch.io refunds here.

Do your products support 32 bit DAWs?

No, Our software is exclusively built for x64 and ARM based processors.

Where can I find my purchases?

When you purchase one of our products through our Itch.io storefront you will recieve an email with your download link. You can also create an account with them using the same email and view purchases through their website directly. If you've lost the sent email you can request it to be sent again from here.

Why is Windows SmartScreen blocking my install?

SmartScreen does not trust unsigned software and ISIVISI Software is a small indie company, purchasing software signing certificates every year is not particularly worthwhile for us.

If you download our software from itch.io or isivisi.ca you can be sure its from us and has not been tampered with. Do not download our software from any other sources.